Returns & Exchanges
At Woven.ph, we want you to love your handcrafted items; if you are not entirely satisfied, you may return or exchange eligible products within 30 days of delivery.
Initiate Your Request
Contact our support team via email with your order number and a brief explanation of why you would like to return or exchange the item.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship to Woven
Send your package to our returns processing center using a trackable shipping service to ensure safe delivery to our artisans.
Receive Refund or Exchange
Once we inspect and approve your return, we will process your refund to the original payment method or ship out your requested exchange item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing